NextCare App - Google Play Store Privacy Policy

LAST UPDATED: September 30, 2022

Privacy Policy

This Privacy Policy describes the manner in which NextCare Urgent Care and its affiliates and subsidiaries (“NextCare” or “Us”) collect, use, maintain and disclose information collected from users (“you” or a “User”) of the NextCare mobile application (“App”). This Privacy Policy applies to the App and all products and services offered by NextCare related to the App. You must agree to the Privacy Policy and the Terms of Use to use the App. If, after reading the Terms of Use and this Privacy Policy, you do not agree, you cannot use the App.

How Does NextCare Collect Personal Information?

NextCare collects personally identifiable information that you provide to us when you:

Sign up to use the App
Use the App to access your patient records
Use the App for virtual care services
Fill out a form on the App
Engage in other activities, services, features or resources NextCare make available on the App that request your

NextCare collects and processes a subset of personal information that is your protected health information, or “PHI.” PHI is subject to the Health Insurance Portability and Accountability Act (“HIPAA”). Information about how NextCare uses and discloses PHI is set forth in our Notice of Privacy Practices available at https://nextcare.com/hipaa/.

The information that you provide to us via the App will include demographic information as well as health information, including symptoms and treatment activities, and other personal information you provide to Us.
Name
Date of Birth
Contact information, such as:
- Mailing Address
- Phone Number
- E-mail Address
Health information, including:
- Symptoms
- Treatment activities
- Health care provider visits
- Medications
- Other health information
Your location, if you provide us consent to do so
Other personal information you provide to us

How Does NextCare Use This Information?

To provide requested services to you.
- NextCare will use the information to provide you with an account to use the App.
To provide suggested resources to you.
- NextCare may use the information you provide to NextCare to generate suggested resources which may support your care.
To improve user experience.
- NextCare may use information you and other Users provide to NextCare to understand how our Users individually and/or as a group use the App.
To improve the App.
- NextCare may use feedback you provide to improve the App.
To send you periodic emails.
- NextCare may use the email address a User has provided to NextCare to send the User information and updates pertaining to an appointment. It may also be used to respond to User inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time a User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
For the purposes specified at the time of collection.
- There may be other purposes that are specified when the information is collected.
As otherwise required or permitted by law.
- There may be times when the law permits or requires NextCare to use information for other purposes.

How Can you Correct This Information?

You may send an email to CSCSupport@nextcare.com asking us to correct information. You are responsible for ensuring the information you provide to us is accurate and truthful.

What Information is Automatically Collected?

NextCare collects certain information automatically, including:

The IP address of the device that you are
Technical information about your computer or other device, such as the operating system and the service provider you are using, and other similar

This information is generally not considered personally identifiably unless it is combined with your NextCare account, contact information, other account information, or other information that is unique to you. NextCare may combine this information with your NextCare username, contact information, other account information, or other unique information in order to provide the services that you have requested, to troubleshoot problems, or to provide better service to you or other Users.

Device Identifiers and Other Tracking

The App uses unique device identifiers (“UDID”) or other tracking capabilities to enhance User experience. The UDID is an identifier that uniquely identifies your device and allows the App to recognize you and your device when you return to the App. UDID and the other tracking technologies used by the App are intended to improve User experience. For example, the UDID can help the App remember you between visits. You can set your device to refuse cookies, or to alert you when cookies are being sent. It is not possible to refuse the UDID, as that is necessary for the App to work. However, the information from the UDID is only used to make the App work as well as possible for you.

Google Analytics Notice

NextCare uses Google Analytics, which uses the UDID to analyze traffic on the App. For instance, Google Analytics tells NextCare how many people have used the App, how they move through the App, and how long they spend on each area of the App. NextCare typically do not connect this analytical information with identifiable information like name or phone number, although the analytics may associate information with a geographic location, or device identifier.

How Does NextCare Protect Your Information?

Health is a sensitive topic. NextCare has implemented safeguards that help assure that NextCare commits to collect, process and use personal information in accordance with applicable laws, including HIPAA. We use https for secure communication between servers and we maintain internal policies and processes that limit access to your information to our staff who need to know the information to perform their jobs.

How Does NextCare Share Your Personal Information?

NextCare does not sell, trade, or rent your personal identification information to others. NextCare may share information about Users of the App:

With NextCare business partners, trusted affiliates and advertisers to help provide services that are described
With third party service providers that help NextCare operate the NextCare business and the App, or administer activities on NextCare
With companies that provide services related to the App, such as App development, hosting services and the App
With companies that are disclosed to you at the time you provide the
As permitted or required by law; for example, to comply with a court order or subpoena, or to prevent or investigate a crime or fraud. NextCare may share information if necessary to enforce this Privacy Policy or Terms of Use of the App. NextCare reserves the right to report to appropriate law enforcement or government agencies activities that We, in good faith, believe to be harmful or unlawful, with or without providing notice to
NextCare will comply with HIPAA and our Notice of Privacy Practices when sharing any protected health information (PHI.)

FOR ANDROID USERS – REQUIRED DISCLOSURES

Google requires us to provide the following information to you:

Our mobile apps interact with your microphone only if you choose to use your microphone to navigate our mobile apps. Our mobile apps interact with your camera roll only if you choose to add an image to your profile in our mobile apps. Our mobile apps interact with your location data solely for the purposes of identifying physical locations for care near you; we do not store your location data and we will obtain your consent for these location purposes as you use our mobile apps.
Our mobile apps access, collect, use, and share your information (including video, audio, images, files) as stated above in the section titled, “Use NextCare Title.” We also prominently highlight these uses and describe the type of data being accessed as you use our mobile apps.
Our mobile apps were not created specifically for the COVID-19 pandemic. The primary purpose of the apps is to allow you to access your health information in your medical record with Us. We may allow you to access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information using our mobile apps. You may choose if or how you want to access, display, or use the information – just like you can make those decisions about health information relating to other conditions, services, tests, or vaccinations.
We may allow you to use our mobile apps to conduct telehealth appointments with your healthcare providers. Our mobile apps facilitate the telehealth appointment through another app. Our mobile app receives health information utilized during any telehealth appointments.

Third Party Links

Users may find advertising or other content on the App that link to the sites and services of NextCare partners, suppliers, advertisers, sponsors, licensors and other third parties. NextCare do not endorse the products of those companies, do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the App. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website is subject to that website’s own terms and policies. NextCare encourages you to read the terms and policies of any third-party site or service you navigate to.

Protecting Children’s Privacy

The App is intended to be used by individuals over the age of 18. NextCare does not knowingly collect personal information from children under 13 years of age. If NextCare becomes aware that NextCare has collected personal information from a child under 13 years of age, NextCare will promptly remove such information. If you believe NextCare has collected information from your child, please notify us through “Contact Us”.

California Do-Not-Track Notice

Many internet browsers have “Do Not Track” features which, when turned on, send a signal (the “DNT signal”) to websites and applications a user visits that indicates the user does not

want to be tracked. Because there is not yet a common understanding of how to interpret DNT signals, and there is no common definition of “tracking”, we do not currently respond to DNT signals. You can learn more about Do-Not-Track at https://allaboutdnt.com/.

Updating Your Information

If your information needs updated, corrected, or deleted, please notify NextCare using the contact information provided below. Your personal information can only be deleted in accordance with NextCare data retention policy, and as permitted by law. Further, personal information may remain in databases, access logs, backup media, and other records. NextCare cannot update or remove information from records of third parties.

Changes to this Privacy Policy

NextCare has the discretion to update this Privacy Policy at any time. When NextCare does so, NextCare will revise the “updated” date at the top of this page. NextCare encourages Users to frequently check this page for any changes to stay informed about how NextCare collects and uses your information. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

International Access; Acceptance of Policy

If you are using the App when outside the United States of America, your information will be transferred to, stored, and processed in the United States. The privacy laws of the United States may not be as protective as those in other jurisdictions. By using the App, you acknowledge that NextCare collects and processes your data as described in this Privacy Policy. NextCare collects and uses information as reasonably necessary to fulfill your requests for suggested support resources, to operate NextCare, and to comply with law. You acknowledge that these are acceptable reasons to collect and process your data. You also consent to the transfer of your information to the United States and the use and disclosure of your information as described in this Privacy Policy. If you want NextCare to correct, delete, or no longer process your data, please contact us at the “Contact Us” address below. You understand and agree that a request for NextCare to delete or no longer process your data means that you can no longer use the App, because it is necessary for NextCare to generate suggested support resources on the App.

Contact Us

NextCare welcomes your feedback regarding the App. For example, the App may present accessibility and usability issues for some individuals, or you might have any questions about this Privacy Policy or your interactions with the App. If so, please contact NextCare at: Email: App@nextcare.com– Phone: 1-888-381-4858 – Address: NextCare, Privacy Officer – 2145 E. Baseline Rd., Ste. 101, Tempe, AZ 85283 so NextCare may make improvements to the next App version, answers questions or assist you.