Frequently Asked Questions

Can I be tested for COVID-19 for travel clearance?

Yes we do offer specimen collection send-out testing service for individuals who need clearance to travel.  Due to fluctuating turn-around-times with many reference labs we recommend coming in for testing far in advance of your travel date to allow time for results to be provided to our clinics prior to your travel date.

What is the SARS-CCoV-2-IgG assay?

This test is designed to detect antibodies in a blood sample that could give an indication that a patient had contracted COVID-19 at some point previously and had produced these antibodies to fight it.

What are the known potential risks?

Antibody testing does come with a few minor risks, primarily due to possible discomfort or complications during the sample collection process (blood draw). It is also possible to receive a false positive test or a false negative test, given the complexity of the virus and its close relationship to other coronavirus strands.

What are the known potential benefits?

As with the minor risks we discussed previously there are also some great benefits to antibody testing. Obtaining these results, in conjunction with other information, can help your healthcare provider make more informed recommendations of care and be able to best determine what forms of treatment you may need. An antibody test will not only help medical professionals make their best recommendations, but may also help patients to know their current status and help limit the possible spread to their family and community.

What does it mean if I have a positive antibody test result?

A positive test result could indicate that COVID-19 IgG antibodies are present in a patient’s blood, which might mean they have contracted the virus at some point and developed a natural antibody response to it. As the test name indicates, SARS-CoV-2 IgG, is focused on detecting IgG antibodies which remain in the blood after an infection has passed and indicate you may have developed antibodies that could protect you from future infection. Our test does not identify possible IgM antibodies, which are usually the initial antibodies produced by the immune system and often indicate more recent or active infection. Upon receiving a positive result, your healthcare provider will be able to work with you and determine the best course of care or treatment based on medical history or any prior symptoms. As mentioned previously, given the complexity of COVID-19 and the close relationship it shares with other strands of coronavirus, there is a chance you can have a false positive result.

What does it mean if I have a negative antibody test result?

A negative test results means that no antibodies were detected in your sample. If you do not have antibodies in your system, it likely indicates that you have not contracted the virus up to that point and it’s best to work with your healthcare provider to determine any next steps that are recommended. Again, it’s important to know that it’s possible to receive a false negative result and this can occur for a variety of reasons. A negative result may occur if you happen to be tested very recently after contracting the virus because your body may not have had time to produce antibodies for the infection, and therefore, they would not show on a possible test.

Is this test FDA-approved or cleared?

The FDA has made certain tests available through the Emergency Use Authorization, after having met certain criteria. The EUA for this test is supported by the Secretary of Health and Human Service’s declaration that the current circumstance justifies emergency use to help in the fight against COVID-19.

Should I wash my mask? How often? How do I safely remove it?

The answer to whether or not you should wash your mask is of course, yes! Masks should be washed on a regular basis depending on the frequency of use and using a washing machine should suffice as a proper way to clean and sterilize your mask. It is also recommended that you should be careful to refrain from touching your eyes, nose or mouth, when removing the mask from your face and be sure to wash your hands immediately after.

Why should I use a cloth facemask?

The cloth face coverings the CDC recommends, are not the surgical masks you see at the doctor’s office or N-95 respirators. The CDC recommends using a homemade or cloth face coverings, as the surgical masks or N-95 respirators are critical supplies that we must help preserve for the medical and healthcare workers. Cloth face coverings are simple to make at home and provide the protection we need while we continue to help our healthcare system and workers in the process.

How do I use a facemask properly?

The CDC has recently recommended that all people wear a cloth face mask in public settings to slow the spread of the virus, because even those who do not experience symptoms right away, may be carrying COVID-19 and not know. Facemasks come in a variety of forms, from the ones normally seen worn by medical professionals, to the ones you can make at home, so it’s easy to see why you may have some questions as to if you are doing it right. The CDC has made some recommendations on how to wear your mask and who shouldn’t be wearing them, so we have listed them below.

How to wear a cloth face covering:

  • It should fit snugly but also be comfortable around the side of the face
  • It should be secured with ties or ear loops
  • It’s important that it includes multiple layers of fabric
  • It should allow you to breathe easily and without any restriction
  • It should also be able to be washed and machined dried without any damage or change to shape or size

Who shouldn’t wear a mask?

It’s noted that cloth face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious or otherwise unable to remove the mask without assistance.

How do I prepare my home and family?

In this unprecedented time, it’s crucial that we feel safe and prepared to protect and help our families. In addition to following the guidelines under, “How to protect yourself”, the CDC has listed a few ideas to help you feel more prepared to handle the virus and ensure your family’s safety.

  • Create a plan of action to protect you and your family’s health and talk it over with the people who need to be included, so everyone is on the same page.
  • Put a plan in place to help care for those who are at greater risk for serious complications, in particular, older adults and those with medical conditions related to their heart, lungs or kidneys.
  • Get to know your neighbors and find out if there is any community website or social media platform that can help all he local residents stay in touch.
  • Create a list of emergency contacts that include family, healthcare providers, neighbors and other community resources.

What is the risk of my child becoming sick and are the symptoms different?

The CDC reports that based on evidence so far, children do not appear to have any heightened risk for COVID-19 than adults have. Now while some children and infants may have contracted the virus, adults currently make up the majority of cases we have seen. There are other groups of people and those with underlying health conditions that may be at higher risk and that is described in greater detail under “Who is at risk?”.

So far the symptoms of COVID-19 in children are similar to those we have seen in adults. It has also been noted that children who are confirmed to have had the virus, tend to show mild symptoms that consist of a fever, runny nose and cough; vomiting and diarrhea have also been reported. It is also unknown at this time whether some children with underlying health conditions are at a greater risk for severe illness, but there is still much information to be gathered about the impact COVID-19 has on children.

Will warm weather stop the outbreak of COVID-19?

The possibility of warm weather playing a significant role in reducing the rate of transmission of COVID-19 is a topic that has gained a lot of traction. However, at this point the CDC reports it is not yet known what affect the weather and temperature will have on COVID-19. It is not unusual for other viruses that cause the common cold and flu, to spread more in the cold weather months than they do in the warm weather months. This does not however, mean it’s impossible to become sick during the warm weather months, so with new information still being gathered on the topic, no definite determination has been made on the potential role a change in weather may have.

What is the coronavirus or COVID-19?

COVID-19 is a new coronavirus that has not been previously identified and it is not the same coronavirus that we commonly see circulating and causing mild illness, such as the common cold. The Coronavirus disease 2019 (COVID-19) is a fairly new respiratory illness that was first reported in Wuhan, China, on December 31, 2019. The unfamiliar nature of COVID-19 has lent itself to a variety of unknowns and with new information coming available on a daily basis, the situation is rapidly evolving.

What is the source of the virus and how does it spread?

Coronaviruses are a large family of viruses that cause illness in people but there are other coronaviruses that only infect animals. In rare circumstances, animal coronaviruses have emerged and began to infect people and this is what is suspected to have happened in the case of COVID-19. As a source of reference, both the Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS) are examples of coronaviruses that have previously originated in animals and spread to people.

As far as how it spreads, the CDC reports it is thought to spread mainly from person-to-person and between people who are in close contact with one another (within 6 feet). COVID-19 can also be spread through respiratory droplets produced when someone coughs or sneezes and these droplets can land in the noses, mouths or be inhaled into the lungs of those nearby.

Who is at risk?

Risk for COVID-19 is a subject that has the ability to sway one way or another on an almost everyday basis. It has been noted that people living in places where community spread is occurring are at a higher risk, along with healthcare workers caring for those who are sick. In addition, based on evidence that has been gathered at this point, the CDC has broken down where and whom it deems to be at risk of exposure, while also emphasizing the risk of severe illness in patients that have certain underlying health problems or are at a certain age. The CDC breakdown is below:

Risk of Exposure:

  • Cases of COVID-19 have been reported in all 50 states
  • People living in places where on-going community spread of the virus has been reported, are at an elevated risk of exposure, with the level of risk being dependent on location.
  • Healthcare workers or those in close contact with COVID-19 patients are also at an elevated risk of exposure.
  • Travelers returning from affected US and international locations were community spread is occurring are at an elevated risk of exposure.

Risk of Severe Illness:

With the level of knowledge we currently have on COVID-19, there are certain sections of our population that are more prone to having severe complications. The CDC reports that older adults over the age of 65 and those who live in a nursing home or long-term health facility are at increased risk. As previously mentioned, individuals with underlying medical conditions are also at a heightened risk, in particular if the conditions are not well controlled. Here is a list of those conditions:

  • People with chronic lung disease or moderate to severe asthma
  • People who have serious heart conditions
  • People who are immunocompromised:
  • Conditions that can lead to those being immunocompromised include, smoking, cancer treatment, bone marrow or organ transplantation and poorly controlled HIV or AIDS, among others.
  • People who are severely obese or those who have a BMI of 40 or higher
  • People with diabetes
  • People with chronic kidney disease undergoing dialysis
  • People with liver disease

How to protect yourself

The Coronavirus has presented a unique set of challenges in the way it is spreading and how it has impacted many different parts of the world. Given what we know, there are some everyday precautions that can be taken to help you protect yourself and your family. The CDC lists the following ways to help protect yourself and others:

  • Clean your hands often
  • Avoid close contact
  • Stay home if you’re sick
  • Cover coughs and sneezes
  • Wear a facemask
  • Clean and disinfect

As mentioned under the “Who is at risk?” question, there are certain age groups and medical conditions that may make you higher risk for suffering from a severe illness and the CDC has recommended they take additional precautions. It is advised that you stock up on essential items, keep a little extra space between yourself and others while in public and avoid crowds as much as possible.

Should I wear a face mask or use hand sanitizer?

Since the announcement of COVID-19 there has been an increase in the number of citizens seeking face masks and wearing them in public and at home. The CDC now recommends that all people should be wearing a cloth facemask when they go out in public to help reduce the risk of spreading it. Part of this recommendation falls on the complexity of COVID-19, because even those who do not feel sick or are not expressing symptoms, may still have the virus and be able to spread it. The CDC lists the following points for using a cloth mask or face cover:

  • You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example when they go to the grocery store. It is also noted that cloth face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious or otherwise unable to remove the mask without assistance.
  • The cloth face mask is meant to protect other people in case you are infected.
  • Continue to keep about 6 feet between yourself and others. The cloth face mask in not a substitute for social distancing.

What are the symptoms related to COVID-19?

The Coronavirus is an infectious respiratory illness that has shown to provide different levels of severity and symptoms on a person to person basis. The symptoms associated with the virus are known to appear within 2-14 days after exposure and the symptoms have ranged from mild to severe illness and even death in some cases. The following symptoms have been commonly associated with COVID-19:

  • Fever
  • Cough
  • Shortness of breath

The CDC has also developed some emergency warning signs for COVID-19 and if you are experiencing any of these symptoms, you should seek immediate medical attention:

  • Difficulty breathing or shortness of breathe
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

COVID-19 and the Flu

With COVID-19 and the Flu having shown to produce similar symptoms, the two have been linked together from the beginning. Both COVID-19 and the Flu are infectious respiratory illnesses and share some of the same characteristics so it can be difficult to tell the difference between the two. Some of the similarities they share are in the symptoms, as they are both known to cause fever, cough, body aches and fatigue. Both illnesses can also result in pneumonia and are not able to be treated by antibiotics since they are viruses and antibiotics only work on bacterial infections. It is key to note as well, that COVID-19 is caused by one virus, the novel 2019 coronavirus, while the flu is caused by a variety of different types and strains of influenza.

What should I do if I have symptoms?

Please visit our nearest clinic (CLICK HERE FOR LOCATIONS) to be seen. We recommend you call in advance or notify staff immediately upon arrival of your symptoms and request a procedure mask.  Once you’ve made contact with clinic staff they will provide you further instruction for care.  At the provider’s discretion you may be screened for Influenza A, B, and Strep as a qualifying measure for a COVID-19 test collection.  If it is determined necessary by a provider and we have test collection supplies in stock, a collection may be performed for a COVID-19 test.  The collected test sample will then be sent out to a commercial lab for testing and analysis.

Can I be tested at any of NextCare or its family of brands clinics?

COVID-19 Testing/Rapid Testing: Our clinics primarily serve as collection sites which means if a patient meets the provider-determined criteria to order a test for COVID-19, a sample collection may be conducted at our clinics and be sent offsite for testing at an official lab where the final results will be determined. However, we do offer Rapid Testing at clinics where resources are available that provide patients results in as little as 15 minutes and allows our providers to make the most appropriate and efficient treatment recommendations and infection control decisions. Due to limited supplies, at this time we are reserving these tests for patients who have met provider-determined criteria based on CDC priority.

When does NextCare offer a testing procedure for COVID-19?

COVID-19 Testing/Rapid Testing: First and foremost during a clinic visit, one of NextCare’s providers must determine a patient exhibits the appropriate symptoms or meets provider-determined criteria based on CDC priority to administer a collection service or Rapid Test. Secondly, the clinic must have the resources in place to perform the collection or Rapid Test.

What is my financial responsibility for a visit that may require one of the testing procedures available at NextCare’s clinics for COVID-19?

COVID-19 Testing/Rapid Testing: Many insurances are covering the patient cost share portion of COVID-19 related visits.  We will bill your insurance for any services rendered at our clinic.  If your insurance processes with any patient responsibility, we will send a bill for that portion only.  Any charges from the outside lab vendors will be billed through that outside lab and patient responsibility will be determined through them.

COVID-19 and Animals

When it comes to our animals, they are considered important members of our families, so this is what we know so far. The CDC reports, that although COVID-19 is thought to have originated from an animal source, there is no evidence to suggest that animals or pets are a source of infection from the virus in the United States. As of now, there have been no reports of any animals or pets being infected by the Coronavirus or becoming sick, and there is no evidence that pets can spread the virus. We are still in the early stages and gathering new information, so it is recommended that you wash your hands after handling or being around your pets to minimize any risk.

If you do become sick from COVID-19, it is best to restrict contact with any of your pets for the duration of the illness, similar to how you would limit contact with people. Although we have no evidence at this time to suggest the virus is a threat to our animals, it is best to take extra precautions while new information is coming out and more studies are done.

If you are sick and must care for your animals, please wash your hands as often as possible, before and after your interactions and if you have access to a facemask, it is recommended that you wear it during the course of your interaction.

Is There An Open NextCare Urgent Care Clinic Near Me

We operate 140+ clinics in Arizona, Colorado, Kansas, Missouri, New Mexico, North Carolina, Oklahoma, Texas, Virginia and Wyoming – seven days a week, 365 days a year.



How Late Is NextCare Urgent Care Open

Our urgent care clinics hour vary by location. You can see our full list of clinics with hours of operation HERE. 

Items To Bring With You

Drivers with any sort of medical problem, current or suspected, are strongly advised to bring all information with them at the time of the initial visit to the DOT Medical Examiner. This will avoid unnecessary delays and additional expense for the driver. 

  • A List of any Medications Taken
  • Corrective lenses
  • A Letter from Your PCP Regarding Control of any Diabetic Condition, High Blood Pressure or other chronic condition or ongoing medication use.
  • Valid State Issued Identification such as a Driver’s License

What Do DOT Physicals Involve

While a DOT physical does not include a fitness test or a drug test (both of these are at the employer’s discretion within legal limits), most other parts of the body are tested. In addition to the usual physical exam to look for underlying or newly developed health conditions such as diabetes, heart disease or high blood pressure, your DOT physical also includes the following tests: vision (Minimum Standard: one eye better than 20/40, with corrective lenses) and hearing (Minimum Standard: one ear better than -40 dB with or without hearing aids), urinalysis (to test for diabetes and kidney function only), and a neurological test of reflexes.

All actions that occur with a DOT physical exam encounter must be recorded and reported to DOT/FMCSA. Physical exams may no longer be ‘held’ while awaiting further information from a driver’s primary care provider or specialist.

Affordable DOT Physicals

Whether you are an employer or driver, it is important that you know the proper steps and requirements for obtaining a valid exam. At NextCare Urgent Care, we offer walk-in DOT physicals for our patients, at an affordable cost. Our experienced and friendly medical staff is skilled when it comes to DOT physicals and provide a fast and comfortable experience.


With our on-site laboratories, drivers or employers will receive fast and accurate results in no time! At our walk-in clinic, we promise great medical service and are able to your DOT physical needs on your schedule. We recommend that you call ahead to confirm that a DOT Certified Medical Examiner is on site at your desired visit time.

Should I visit NextCare Urgent Care or do I need to go to the ER?

NextCare Urgent Care can treat most general illnesses and minor injuries. For a complete list of urgent care-appropriate conditions, please see our services list. If you are experiencing a life-threatening illness or injury, please dial 9-1-1 immediately or go to the nearest emergency room. You are always welcome to contact our Customer Service Center at 1-888-381-4858 if you have any questions.

Is your staff bilingual?

Yes, many of our staff members and providers at NextCare Urgent Care are multilingual or bilingual, or we can provide a free third-party telephone interpreting service. For assistance in another language, please call 1-888-381-4858.

Can I go to NextCare Urgent Care if I get injured on the job?

NextCare™ Urgent Care accepts all walk-ins for immediate and general medical care, and offers a variety of Workers Comp and Occupational Medicine programs. To learn more about how partnering with NextCare Urgent Care can benefit your organization, please visit our occupational medicine page.

What is WAHOO?

WAHOO! is NextCare Urgent Care’s Wait At Home Or Office service. Simply check in by the method most convenient for you – online, by phone, or in the clinic – and then wait wherever you are most comfortable. We’ll call or text you when your exam room is ready.

Can I pay my bill online?

Yes. To pay your NextCare Urgent Care bill online, please visit our online bill pay page.

Where can I offer feedback about my NextCare Urgent Care experience?

NextCare Urgent Care appreciates your feedback. You are welcome to submit questions, comments, or suggestions for improvement on our contact page.

Does NextCare Urgent Care treat infants?

Yes, NextCare Urgent Care providers are trained to treat patients of all ages.

Are all NextCare Urgent Care medical centers open the same hours?

Most of our NextCare Urgent Care medical centers are open 8 a.m. to 8 p.m. Monday through Friday, and 8 a.m. to 4 p.m. Saturday and Sunday. Hours of operation may vary slightly by location and on holidays. Please check your local clinic listing, or contact the Customer Service Center for the most up-to-date information at 1-888-381-4858.

How long is the average wait time to see a provider at NextCare?

Since no appointments are necessary, wait time will depend on the number of patients in the clinic. With NextCare’s innovative and convenient WAHOO!® (Wait At Home Or Office) program, you can choose to wait wherever you are most comfortable. You can schedule a visit using WAHOO!® online, or contact our Customer Service Center at 1-888-381-4858.

Does NextCare Urgent Care offer preventive medicine services (vaccinations, physicals, blood pressure checks, etc.)?

Yes, NextCare Urgent Care offers preventive medicine services. We can take care of all of your basic medical needs if you do not have a primary care provider, or if your provider is unavailable. Please visit our services page for a complete list of preventive care offered at our medical clinics.

What if I don’t have insurance?

NextCare and its family of brands is pleased to offer Advantage and ValueCare, our proprietary medical discount programs, to help patients who don’t have health insurance or have a high-deductible health insurance plan. With our Medical Discount Programs, top-quality diagnosis and treatments are available to all patients every day of the year. Click here for more information.

Will NextCare® Urgent Care accept my insurance?

We accept most major insurance plans and have affordable options available for all patients. Please visit our insurance page for a complete list of covered plans, or contact our Customer Service Center at 1-888-381-4858.

Who will treat me at NextCare Urgent Care?

NextCare® Urgent Care staff includes board-certified physicians, physician’s assistants, nurses, x-ray technologists, and other staff who have experience and training in emergency medicine, primary care, pediatrics, immunizations, internal medicine, occupational medicine, sports medicine, and more. You can get more information on what to expect from your visit here.

Do I have to make an appointment to be seen at NextCare® Urgent Care?

No appointment is necessary and walk-ins are always welcome at NextCare® Urgent Care medical centers. You can come in any time, or choose our WAHOO!® system, which allows you to wait at your home or office. Click here to learn about WAHOO!®, and let us call you when your exam room is ready.

Is NextCare® Urgent Care more expensive than the ER?

NextCare® Urgent Care is a reliable, faster, and cost-effective alternative to visiting the emergency room and is often significantly less expensive than the ER.

What conditions do you treat at NextCare® Urgent Care medical centers?

At NextCare® Urgent Care, we treat everything from the common cold and seasonal allergies to minor injuries. We also offer preventive care, including physical exams, flu shots, and vaccines. For a complete list of our services, please click here.

When should I visit a NextCare® Urgent Care?

NextCare® Urgent Care is there for you with quality health care you can trust when you need it the most. You should visit your nearest NextCare® Urgent Care for:

  • Non-life threatening injuries and illnesses in both adults and children
  • Compassionate care when your primary care physician is not available
  • Reliable, cost-effective alternatives to the emergency room
  • Same-day care when you’re visiting from out of town