Frequently Asked Questions

What is the coronavirus or COVID-19?

COVID-19 is a new coronavirus that has not been previously identified and it is not the same coronavirus that we commonly see circulating and causing mild illness, such as the common cold. The Coronavirus disease 2019 (COVID-19) is a fairly new respiratory illness that was first reported in Wuhan, China, on December 31, 2019. The unfamiliar nature of COVID-19 has lent itself to a variety of unknowns and with new information coming available on a daily basis, the situation is rapidly evolving.

What is the source of the virus and how does it spread?

Coronaviruses are a large family of viruses that cause illness in people but there are other coronaviruses that only infect animals. In rare circumstances, animal coronaviruses have emerged and began to infect people and this is what is suspected to have happened in the case of COVID-19. As a source of reference, both the Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS) are examples of coronaviruses that have previously originated in animals and spread to people.

As far as how it spreads, the CDC reports it is thought to spread mainly from person-to-person and between people who are in close contact with one another (within 6 feet). COVID-19 can also be spread through respiratory droplets produced when someone coughs or sneezes and these droplets can land in the noses, mouths or be inhaled into the lungs of those nearby.

Who is at risk?

The CDC reports the current risk for Americans of contracting the virus is still low but it is also expected that as the outbreak continues to expand, the risk for people will increase. It is also noted that people living in places where community spread is occurring are at a higher risk, along with, healthcare workers caring for sick patients, anybody who has been in close contact with someone infected and travelers who are returning from affected international locations.

Based on the evidence gathered in China, where COVID-19 was first seen in late December 2019, the CDC has listed certain age groups and people with specific underlying health conditions as being higher risk for developing a severe illness. The CDC includes older adults as being higher risk of getting very sick, along with, anyone who suffers from chronic medical issues like heart disease, diabetes or lung disease.

How to protect yourself

The Coronavirus has presented a unique set of challenges in the way it is spreading and how it has impacted many different parts of the world. Given what we know, there are some everyday precautions that can be taken to help you protect yourself and your family. The CDC lists the following ways to help protect yourself and others:

  • Clean your hands often
  • Avoid close contact
  • Stay home if you’re sick
  • Cover coughs and sneezes
  • Wear a facemask if you are sick
  • Clean and disinfect

As mentioned under the “Who is at risk?” question, there are certain age groups and medical conditions that may make you higher risk for suffering from a severe illness and the CDC has recommended they take additional precautions. It is advised that you stock up on essential items, keep a little extra space between yourself and others while in public and avoid crowds as much as possible.

Should I wear a face mask or use hand sanitizer?

Since the announcement of COVID-19, there has been an increase in the number of citizens seeking face masks and wearing them in public and at home. However, it is not recommended by the CDC that people wear facemask to protect themselves from respiratory illness, even including COVID-19. A mask should be worn if it is on the recommendation of a healthcare professional or if you are experiencing any symptoms because this can help prevent the illness from being spread.

With hand sanitizer, it is an effective option to help kill germs and bacteria if it contains at least 60% alcohol. However, if soap and water are available, washing your hands is always the best option.

What are the symptoms related to COVID-19?

The Coronavirus is an infectious respiratory illness that has shown to provide different levels of severity and symptoms on a person to person basis. The symptoms associated with the virus are known to appear within 2-14 days after exposure and the symptoms have ranged from mild to severe illness and even death in some cases. The following symptoms have been commonly associated with COVID-19:

  • Fever
  • Cough
  • Shortness of breath

The CDC has also developed some emergency warning signs for COVID-19 and if you are experiencing any of these symptoms, you should seek immediate medical attention:

  • Difficulty breathing or shortness of breathe
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

COVID-19 and the Flu

With COVID-19 and the Flu having shown to produce similar symptoms, the two have been linked together from the beginning. Both COVID-19 and the Flu are infectious respiratory illnesses and share some of the same characteristics so it can be difficult to tell the difference between the two. Some of the similarities they share are in the symptoms, as they are both known to cause fever, cough, body aches and fatigue. Both illnesses can also result in pneumonia and are not able to be treated by antibiotics since they are viruses and antibiotics only work on bacterial infections. It is key to note as well, that COVID-19 is caused by one virus, the novel 2019 coronavirus, while the flu is caused by a variety of different types and strains of influenza.

What should I do if I have symptoms?

Please visit our nearest clinic (CLICK HERE FOR LOCATIONS) to be seen. We recommend you call in advance or notify staff immediately upon arrival of your symptoms and request a procedure mask.  Once you’ve made contact with clinic staff they will provide you further instruction for care.  At the provider’s discretion you may be screened for Influenza A, B, and Strep as a qualifying measure for a COVID-19 test collection.  If it is determined necessary by a provider and we have test collection supplies in stock, a collection may be performed for a COVID-19 test.  The collected test sample will then be sent out to a commercial lab for testing and analysis.

Can I be tested at any of NextCare or its family of brands clinics?

Our clinics are only collection sites for testing where we have resources available.  This means if a patient meets the provider-determined criteria to order a test for COVID-19, a test collection may be conducted at our clinics.  The collected sample will then be sent offsite for testing to be conducted at an official lab where the final results will be determined.

Do all of NextCare’s clinics offer collection services for COVID-19?

This is a dynamically developing situation and NextCare is working to secure the resources to be able to offer collection for testing at as many locations as possible.  Currently this service is not available at all of our locations.  Contacting a clinic, in advance will help determine if the clinic has the resources to offer the service at that time.  CLICK HERE FOR CLINIC LOCATIONS

When does NextCare offer a collection service for COVID-19?

First and foremost during a clinic visit, one of NextCare’s providers must determine a patient exhibits the appropriate symptoms to administer a collection service.  Secondly, the clinic must have the resources in place to perform the collection service.

What is my financial responsibility for a visit that may require a COVID-19 collection service?

You will be responsible for the cost of your medical visit with our provider for evaluation of your illness.  This is unrelated to whether or not you have a COVID-19 specimen sent to a lab vendor for testing.  In general, this cost may be shared with your health insurance carrier, be a part of medical discount programs (Advantage and Value Care) or would be through self-pay if you are not insured.  In addition, you are ultimately responsible for the cost of the lab vendor to perform your COVID-19 test.  This charge will be billed directly from the lab vendor to you and/or your insurer.  Please see our Patient Financial Responsibility Form CLICK HERE to be completed at the time of visit.

COVID-19 and Animals

When it comes to our animals, they are considered important members of our families, so this is what we know so far. The CDC reports, that although COVID-19 is thought to have originated from an animal source, there is no evidence to suggest that animals or pets are a source of infection from the virus in the United States. As of now, there have been no reports of any animals or pets being infected by the Coronavirus or becoming sick, and there is no evidence that pets can spread the virus. We are still in the early stages and gathering new information, so it is recommended that you wash your hands after handling or being around your pets to minimize any risk.

If you do become sick from COVID-19, it is best to restrict contact with any of your pets for the duration of the illness, similar to how you would limit contact with people. Although we have no evidence at this time to suggest the virus is a threat to our animals, it is best to take extra precautions while new information is coming out and more studies are done.

If you are sick and must care for your animals, please wash your hands as often as possible, before and after your interactions and if you have access to a facemask, it is recommended that you wear it during the course of your interaction.

Is There An Open NextCare Urgent Care Clinic Near Me

We operate 140+ clinics in Arizona, Colorado, Kansas, Missouri, New Mexico, North Carolina, Oklahoma, Texas, Virginia and Wyoming – seven days a week, 365 days a year.



How Late Is NextCare Urgent Care Open

Our urgent care clinics hour vary by location. You can see our full list of clinics with hours of operation HERE. 

Items To Bring With You

Drivers with any sort of medical problem, current or suspected, are strongly advised to bring all information with them at the time of the initial visit to the DOT Medical Examiner. This will avoid unnecessary delays and additional expense for the driver. 

  • A List of any Medications Taken
  • Corrective lenses
  • A Letter from Your PCP Regarding Control of any Diabetic Condition, High Blood Pressure or other chronic condition or ongoing medication use.
  • Valid State Issued Identification such as a Driver’s License

What Do DOT Physicals Involve

While a DOT physical does not include a fitness test or a drug test (both of these are at the employer’s discretion within legal limits), most other parts of the body are tested. In addition to the usual physical exam to look for underlying or newly developed health conditions such as diabetes, heart disease or high blood pressure, your DOT physical also includes the following tests: vision (Minimum Standard: one eye better than 20/40, with corrective lenses) and hearing (Minimum Standard: one ear better than -40 dB with or without hearing aids), urinalysis (to test for diabetes and kidney function only), and a neurological test of reflexes.

All actions that occur with a DOT physical exam encounter must be recorded and reported to DOT/FMCSA. Physical exams may no longer be ‘held’ while awaiting further information from a driver’s primary care provider or specialist.

Affordable DOT Physicals

Whether you are an employer or driver, it is important that you know the proper steps and requirements for obtaining a valid exam. At NextCare Urgent Care, we offer walk-in DOT physicals for our patients, at an affordable cost. Our experienced and friendly medical staff is skilled when it comes to DOT physicals and provide a fast and comfortable experience.


With our on-site laboratories, drivers or employers will receive fast and accurate results in no time! At our walk-in clinic, we promise great medical service and are able to your DOT physical needs on your schedule. We recommend that you call ahead to confirm that a DOT Certified Medical Examiner is on site at your desired visit time.

Should I visit NextCare Urgent Care or do I need to go to the ER?

NextCare Urgent Care can treat most general illnesses and minor injuries. For a complete list of urgent care-appropriate conditions, please see our services list. If you are experiencing a life-threatening illness or injury, please dial 9-1-1 immediately or go to the nearest emergency room. You are always welcome to contact our Customer Service Center at 1-888-381-4858 if you have any questions.

Is your staff bilingual?

Yes, many of our staff members and providers at NextCare Urgent Care are multilingual or bilingual, or we can provide a free third-party telephone interpreting service. For assistance in another language, please call 1-888-381-4858.

Can I go to NextCare Urgent Care if I get injured on the job?

NextCare™ Urgent Care accepts all walk-ins for immediate and general medical care, and offers a variety of Workers Comp and Occupational Medicine programs. To learn more about how partnering with NextCare Urgent Care can benefit your organization, please visit our occupational medicine page.

What is WAHOO?

WAHOO! is NextCare Urgent Care’s Wait At Home Or Office service. Simply check in by the method most convenient for you – online, by phone, or in the clinic – and then wait wherever you are most comfortable. We’ll call or text you when your exam room is ready.

Can I pay my bill online?

Yes. To pay your NextCare Urgent Care bill online, please visit our online bill pay page.

Where can I offer feedback about my NextCare Urgent Care experience?

NextCare Urgent Care appreciates your feedback. You are welcome to submit questions, comments, or suggestions for improvement on our contact page.

Does NextCare Urgent Care treat infants?

Yes, NextCare Urgent Care providers are trained to treat patients of all ages.

Are all NextCare Urgent Care medical centers open the same hours?

Most of our NextCare Urgent Care medical centers are open 8 a.m. to 8 p.m. Monday through Friday, and 8 a.m. to 4 p.m. Saturday and Sunday. Hours of operation may vary slightly by location and on holidays. Please check your local clinic listing, or contact the Customer Service Center for the most up-to-date information at 1-888-381-4858.

How long is the average wait time to see a provider at NextCare?

Since no appointments are necessary, wait time will depend on the number of patients in the clinic. With NextCare’s innovative and convenient WAHOO!® (Wait At Home Or Office) program, you can choose to wait wherever you are most comfortable. You can schedule a visit using WAHOO!® online, or contact our Customer Service Center at 1-888-381-4858.

Does NextCare Urgent Care offer preventive medicine services (vaccinations, physicals, blood pressure checks, etc.)?

Yes, NextCare Urgent Care offers preventive medicine services. We can take care of all of your basic medical needs if you do not have a primary care provider, or if your provider is unavailable. Please visit our services page for a complete list of preventive care offered at our medical clinics.

What if I don’t have insurance?

NextCare and its family of brands is pleased to offer Advantage and ValueCare, our proprietary medical discount programs, to help patients who don’t have health insurance or have a high-deductible health insurance plan. With our Medical Discount Programs, top-quality diagnosis and treatments are available to all patients every day of the year. Click here for more information.

Will NextCare® Urgent Care accept my insurance?

We accept most major insurance plans and have affordable options available for all patients. Please visit our insurance page for a complete list of covered plans, or contact our Customer Service Center at 1-888-381-4858.

Who will treat me at NextCare Urgent Care?

NextCare® Urgent Care staff includes board-certified physicians, physician’s assistants, nurses, x-ray technologists, and other staff who have experience and training in emergency medicine, primary care, pediatrics, immunizations, internal medicine, occupational medicine, sports medicine, and more. You can get more information on what to expect from your visit here.

Do I have to make an appointment to be seen at NextCare® Urgent Care?

No appointment is necessary and walk-ins are always welcome at NextCare® Urgent Care medical centers. You can come in any time, or choose our WAHOO!® system, which allows you to wait at your home or office. Click here to learn about WAHOO!®, and let us call you when your exam room is ready.

Is NextCare® Urgent Care more expensive than the ER?

NextCare® Urgent Care is a reliable, faster, and cost-effective alternative to visiting the emergency room and is often significantly less expensive than the ER.

What conditions do you treat at NextCare® Urgent Care medical centers?

At NextCare® Urgent Care, we treat everything from the common cold and seasonal allergies to minor injuries. We also offer preventive care, including physical exams, flu shots, and vaccines. For a complete list of our services, please click here.

When should I visit a NextCare® Urgent Care?

NextCare® Urgent Care is there for you with quality health care you can trust when you need it the most. You should visit your nearest NextCare® Urgent Care for:

  • Non-life threatening injuries and illnesses in both adults and children
  • Compassionate care when your primary care physician is not available
  • Reliable, cost-effective alternatives to the emergency room
  • Same-day care when you’re visiting from out of town