Frequently Asked Questions

Terms & Conditions

By signing up for a Medical Discount Program, you are agreeing to the following terms and conditions:

You acknowledge that You have enrolled and agreed to participate in a Medical Discount Program from the participating urgent care clinics of NextCare and its family of brands.

IF YOU HAVE ENROLLED IN AN ADVANTAGE MONTHLY PROGRAM, You acknowledge that You have enrolled and agreed to participate in a monthly membership discount program. You understand that You have pre-paid for the first 90 days of the membership and that these fees are non-refundable. You acknowledge that You understand that Advantage monthly membership fees thereafter will be automatically deducted every 30 days from the payment details you provided. You understand that monthly billing will begin 90 days after your first enrollment.

You acknowledge that if the payment details You provided expire, You have authorized NextCare to obtain a new expiration date from the card issuer, if we choose to do so, and/or to continue billing the card in accordance with the terms of this agreement (whether or not we have obtained a new expiration date). In accordance with applicable law, if our first attempt to collect any fee for this membership is unsuccessful, we may make additional attempts to collect from any/all payment methods you provide. NextCare is not liable for any fees charged by your financial institution in the event a payment request is returned as uncollectable.

You acknowledge that if You wish to cancel your Advantage MONTHLY Membership, You must submit a request 10 days before your next billing cycle to ensure appropriate time to process the cancellation. Cancellation requests may be submitted in the following ways:

 

 

For Advantage ANNUAL and ValueCare ANNUAL enrollees, You acknowledge that You understand that this membership is valid one year from date of purchase and will expire unless You agree to renew it. You understand that the enrollment fees are non-refundable.

 

FOR ALL MEDICAL DISCOUNT PROGRAM MEMBERS:

You acknowledge that any care you receive under a Medical Discount Membership cannot be  billed to your  medical insurance and that this medical discount plan cannot be used with any U.S. government medical plan.

You acknowledge that online enrollment and other membership fees are subject to change without advance notification. Proof of membership must be provided at time of services in clinic.

You acknowledge that the following fees are not covered by your Medical Discount Program membership:

 

  • Preventative Services including but not limited to physicals, vaccinations, and/or routine monitoring of chronic illnesses.
  • Work related injuries and/or services.
  • Motor Vehicle Accident injuries and/or services.
  • Durable Medical Equipment (Crutches, Splints, etc.) – this service is provided and billed through an outside vendor, but may be covered by a medical insurance plan if you have one.
  • Services performed by outside facilities – these will be billed to you or your insurance company separately by the providing institutions, and may include but are not limited to Imaging Services (MRI’s, CT scans, Ultrasounds, etc.) and laboratory services not performed within our participating urgent care clinic.
  • Prescription Medications

By enrolling in a medical discount program You acknowledge that You have read and understood these Terms and Conditions regarding membership benefits and enrollment. You understand that this Medical Discount Program only applies to select services provided by a participating urgent care clinic of NextCare and its family of brands, and that You will be responsible for any fees, at the time of service, incurred for services not included in the membership program. You also understand that You may never seek reimbursement from any health insurance for services received under this program and that we will not bill a health insurer for services You receive as a Medical Discount Program subscriber.

 

Items To Bring With You

Drivers with any sort of medical problem, current or suspected, are strongly advised to bring all information with them at the time of the initial visit to the DOT Medical Examiner. This will avoid unnecessary delays and additional expense for the driver. 
 

  • A List of any Medications Taken
  • Corrective lenses
  • A Letter from Your PCP Regarding Control of any Diabetic Condition, High Blood Pressure or other chronic condition or ongoing medication use.
  • Valid State Issued Identification such as a Driver’s License

What Do DOT Physicals Involve

While a DOT physical does not include a fitness test or a drug test (both of these are at the employer’s discretion within legal limits), most other parts of the body are tested. In addition to the usual physical exam to look for underlying or newly developed health conditions such as diabetes, heart disease or high blood pressure, your DOT physical also includes the following tests: vision (Minimum Standard: one eye better than 20/40, with corrective lenses) and hearing (Minimum Standard: one ear better than -40 dB with or without hearing aids), urinalysis (to test for diabetes and kidney function only), and a neurological test of reflexes.

All actions that occur with a DOT physical exam encounter must be recorded and reported to DOT/FMCSA. Physical exams may no longer be ‘held’ while awaiting further information from a driver’s primary care provider or specialist.

Affordable DOT Physicals

Whether you are an employer or driver, it is important that you know the proper steps and requirements for obtaining a valid exam. At NextCare Urgent Care, we offer walk-in DOT physicals for our patients, at an affordable cost. Our experienced and friendly medical staff is skilled when it comes to DOT physicals and provide a fast and comfortable experience.

 

With our on-site laboratories, drivers or employers will receive fast and accurate results in no time! At our walk-in clinic, we promise great medical service and are able to your DOT physical needs on your schedule. We recommend that you call ahead to confirm that a DOT Certified Medical Examiner is on site at your desired visit time.

Should I visit NextCare Urgent Care or do I need to go to the ER?

NextCare Urgent Care can treat most general illnesses and minor injuries. For a complete list of urgent care-appropriate conditions, please see our services list. If you are experiencing a life-threatening illness or injury, please dial 9-1-1 immediately or go to the nearest emergency room. You are always welcome to contact our Customer Service Center at 1-888-381-4858 if you have any questions.

Is your staff bilingual?

Yes, many of our staff members and providers at NextCare Urgent Care are multilingual or bilingual, or we can provide a free third-party telephone interpreting service. For assistance in another language, please call 1-888-381-4858.

Can I go to NextCare Urgent Care if I get injured on the job?

NextCare™ Urgent Care accepts all walk-ins for immediate and general medical care, and offers a variety of Workers Comp and Occupational Medicine programs. To learn more about how partnering with NextCare Urgent Care can benefit your organization, please visit our occupational medicine page.

What is WAHOO?

WAHOO! is NextCare Urgent Care’s Wait At Home Or Office service. Simply check in by the method most convenient for you – online, by phone, or in the clinic – and then wait wherever you are most comfortable. We’ll call or text you when your exam room is ready.

Can I pay my bill online?

Yes. To pay your NextCare Urgent Care bill online, please visit our online bill pay page.

Where can I offer feedback about my NextCare Urgent Care experience?

NextCare Urgent Care appreciates your feedback. You are welcome to submit questions, comments, or suggestions for improvement on our contact page.

Does NextCare Urgent Care treat infants?

Yes, NextCare Urgent Care providers are trained to treat patients of all ages.

Are all NextCare Urgent Care medical centers open the same hours?

Most of our NextCare Urgent Care medical centers are open 8 a.m. to 8 p.m. Monday through Friday, and 8 a.m. to 4 p.m. Saturday and Sunday. Hours of operation may vary slightly by location and on holidays. Please check your local clinic listing, or contact the Customer Service Center for the most up-to-date information at 1-888-381-4858.

How long is the average wait time to see a provider at NextCare?

Since no appointments are necessary, wait time will depend on the number of patients in the clinic. With NextCare’s innovative and convenient WAHOO!® (Wait At Home Or Office) program, you can choose to wait wherever you are most comfortable. You can schedule a visit using WAHOO!® online, or contact our Customer Service Center at 1-888-381-4858.

Does NextCare Urgent Care offer preventive medicine services (vaccinations, physicals, blood pressure checks, etc.)?

Yes, NextCare Urgent Care offers preventive medicine services. We can take care of all of your basic medical needs if you do not have a primary care provider, or if your provider is unavailable. Please visit our services page for a complete list of preventive care offered at our medical clinics.

What if I don’t have insurance?

NextCare® Urgent Care is pleased to offer ValueCare, our proprietary medical discount program, to help patients who have no insurance, or whose coverage is inadequate. With ValueCare, top-quality diagnosis and treatments are available to all patients every day of the year.

Will NextCare® Urgent Care accept my insurance?

We accept most major insurance plans and have affordable options available for all patients. Please visit our insurance page for a complete list of covered plans, or contact our Customer Service Center at 1-888-381-4858.

Who will treat me at NextCare Urgent Care?

NextCare® Urgent Care staff includes board-certified physicians, physician’s assistants, nurses, x-ray technologists, and other staff who have experience and training in emergency medicine, primary care, pediatrics, immunizations, internal medicine, occupational medicine, sports medicine, and more. You can get more information on what to expect from your visit here.

Do I have to make an appointment to be seen at NextCare® Urgent Care?

No appointment is necessary and walk-ins are always welcome at NextCare® Urgent Care medical centers. You can come in any time, or choose our WAHOO!® system, which allows you to wait at your home or office. Click here to learn about WAHOO!®, and let us call you when your exam room is ready.

Is NextCare® Urgent Care more expensive than the ER?

NextCare® Urgent Care is a reliable, faster, and cost-effective alternative to visiting the emergency room and is often significantly less expensive than the ER.

What conditions do you treat at NextCare® Urgent Care medical centers?

At NextCare® Urgent Care, we treat everything from the common cold and seasonal allergies to minor injuries. We also offer preventive care, including physical exams, flu shots, and vaccines. For a complete list of our services, please click here.

When should I visit a NextCare® Urgent Care?

NextCare® Urgent Care is there for you with quality health care you can trust when you need it the most. You should visit your nearest NextCare® Urgent Care for:

  • Non-life threatening injuries and illnesses in both adults and children
  • Compassionate care when your primary care physician is not available
  • Reliable, cost-effective alternatives to the emergency room
  • Same-day care when you’re visiting from out of town