We love hearing from you.
At NextCare and our family of brands, we are constantly working to provide you with the best service and medical care possible.
Be it online, in the clinic, or at home, we want you to feel safe and secure when dealing with your medical providers, our management team, or your private patient data. Please use the form below to reach out, and we will review your comments internally. For any immediate needs, please call us at:
Billing – 1-888-705-8558
Medical Records – 1-888-381-4858
Release of Health Information
NextCare has partnered with Sharecare to fulfill your requests for records.
NextCare is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a government-issued ID.
https://myplatform.hds.sharecare.com/submission-tools/ui/patient?clientId=AZ2000
If you are unable to complete the electronic form above, download and complete the paper form below. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note the processing of records is faster using the online form above.
Records are usually available within 10 days from the time the request is received. If you are picking up your medical records in person, please be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate that on the authorization form, and ask them to bring their government-issued ID.
Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.
Request Submission for Third Party Requesters
If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.
https://myplatform.hds.sharecare.com/submission-tools/ui/pro?clientId=AZ2000
When will my online medical record request be ready?
Your records will be ready in 3-5 business days from the receipt of your electronic request.
How do I check the status of my request?
Go to https://recordstatus.sharecare.com
How do I pay for my records? Go to: https://payonline.hds.sharecare.com/
How do I contact Customer Service?
You may call: 858-244-1811 Or Contact Support for live chat: https://hds.sharecare.com/contact-us/
Not all services are appropriate for every patient and NextCare providers will determine recommended treatment and services based upon their clinical judgement and individual patient needs.
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