Michigan Urgent Care: Livonia

Kind and compassionate staff. My appointment was taken and conducted extremely quickly.

They were wonderful! Quick, kind, helpful!
Thank you all!

I'm not a "Karen" who gets "up in my feelings" and cries about it. Normally, I really wouldn't complain if mere rudeness.
Today though was different, talking about the nurse "lou". However it's spelled, doesn't really matter. MUCL, you know who she is "overall". Today though, she was a garbage nurse that couldn't put her self-righteous attitude aside and imposed herself into the middle of a situation she knew nothing of, nor was willing to listen to.
Here's the short of it...
I took my kid in for an ear injury that needed some stitches. Not a big deal really, not an emergency, just stitches. I do the intake describe the injury. Then in the same breath that the intake person was asking for my co-pay she said "be aware that the doctor may not be able to treat the injury and will likely refer us to the E.R..
So, i ask what the factors are in that decision and let her know I'm really not happy with a scenario where I've paid a copay, waited an hour and half, and then get sent to an ER to wait again and pay another copay. She agrees, soo asks me to step over to another area and when a Dr. Is in-between patients she will explain the scenario and see if he has a moment to assess the wound and see if it's within the abilities they have. I said "Great, ty. That's awesome. Perfect plan". Right?
Well go ahead and cue up "lou". This is when she starts (rudely) telling me "I'm not allowed in the area. I need to go sit down and wait my turn like everyone else" I begin to explain the whole situation and the fact I've been directed to be here" she isn't having it and gets more attitude "that's not how this works. We need to wait till its our turn to be seen. " again, I explain that my situation isn't like everyone else's. I have to speak over "lou" as I re-explain the whole thing but log "lou" she ain't listening and tells me if I can't listen, I won't be seen."
Thanks lou. Thanks for all that bed side manner and ability to problem solve! Really impressive for a "professional" to muck up a situation that had nothing to do with her.
As she's still making mandates both the intake person and a Dr turn the corner and come to do the very quick, very easy visual assessment that, the I will in fact have to go to an ER for treatment. Which saved me the unneeded frustration of a waisted co-pay and the time I'd have wasted.
Soo basically, thanks be to the intake personal and the Dr. that was on staff today...August 10th. Those 2 we're great.
Lou, you not soo much. Nope, Lou was pretty much garbage.
Still, even after Lou I will give you 4 stars for not waisting my time, the professionalism of the intake person, and understanding of you're Dr. on staff.... would've, could've been 5 stars again but Lou.... she took that from you. Maybe go ahead and let her know so she can do better.
Do better Lou. Do better